Frequently Asked Questions

Misprint is a premier marketplace dedicated to Pokemon Trading Cards. We connect buyers and sellers of graded cards, sealed products, and other Pokemon card collectibles in a secure and trusted environment.

Misprint is a marketplace where sellers create listings at their desired price, and buyers can either purchase instantly or make offers below the listed price. When an offer matches a listing price, the transaction happens automatically.

Misprint specializes in graded Pokemon cards (PSA, BGS, CGC) and sealed products. We focus on providing a marketplace for high-quality, authenticated Pokemon collectibles.

Yes, you can make an offer below the listed price. Look for the “Make Offer” button on listings. The seller will be notified of your offer and can choose to accept, decline, or counter-offer.

All graded cards sold on Misprint have been authenticated by professional grading companies (PSA, BGS, CGC). For sealed products, our seller verification process and buyer protection policies help ensure authenticity. If you ever receive an item that appears inauthentic, contact our support team immediately.

Misprint accepts all major credit and debit cards. All transactions are processed securely through our platform and Stripe to ensure your financial information remains safe.

To become a seller, you need to visit this page. Complete the form and accept the seller terms and conditions. Then, you can start listing cards immediately.

Misprint's base fee structure starts at 7% per sale (plus a payment processing fee of 3% + 30¢) with lowered fees available to higher level sellers. For complete details on our tier system and benefits, visit our Seller Levels & Fees page.

To create a listing, you can use our Image Scanner (best in app!) for quick listings for PSA graded cards. You can also do it directly on the page for a card (available via search).

Payouts are currently processed weekly on Monday. Any shipment delivered by then is eligible and will be sent to your connected bank account. For more details, see the Payouts section below.

Seller levels reward active sellers with lower fees, faster payouts, and other perks. Your level is based on your sales volume and seller rating. Visit the Seller Levels & Fees page for a full breakdown of tiers, requirements, and benefits.

You can cancel a listing from your Order Management page. If the item has already been purchased by a buyer, contact support to coordinate the cancellation and any necessary refund.

Once a card sells through Misprint, it is automatically removed from your active listings. If you sold it elsewhere and need to remove the listing manually, go to your seller dashboard and delete or deactivate the listing.

No. Misprint does not charge any fees to list a card. You only pay a commission when a sale is completed. See our Seller Levels & Fees page for the full fee schedule.

When an order is placed, Misprint automatically generates a pre-paid USPS shipping label for you. You can download the label from your Order Management page. The cost of the label is deducted from your payout. The system chooses between USPS Letter and USPS Ground service based on the order contents and value.

Sellers are required to ship orders within 2 business days of purchase. Once shipped, domestic packages typically arrive within 3-5 business days, while international shipping is not currently available.

Once your order ships, you'll receive a tracking number via email. You can also view tracking information in your Order Management page. Just click on the tracking number to see the current status of your shipment.

If your order arrives damaged, take photos of the packaging and the damaged item, then contact our support team within 48 hours of delivery at support@misprint.com. We'll work with you and the seller to resolve the issue according to our Return Policy.

Check your Order Management page for the latest status. Orders show as “Pending” until the seller ships and uploads tracking. Sellers have 2 business days to ship. If you don't see tracking after that, our automated policy will issue a warning to the seller and ultimately refund you if they don't ship.

If your tracking number doesn't seem right, please contact support with your order number and the tracking number in question. We'll verify it with the carrier and correct it if needed.

Tracking status updates can sometimes take a few hours to sync. If your order still shows as “Shipped” after 24 hours even though tracking shows delivered, please contact support and we'll update it manually.

If tracking shows delivered but you never received the package, first check with neighbors and your local post office. If you still can't locate it, contact support within 48 hours of the delivery date. We'll work with the carrier and seller to investigate and resolve the issue.

Orders are automatically cancelled and refunded if the seller doesn't upload tracking within the required timeframe (5 business days). This is part of our buyer protection policy. You will receive a full refund to your original payment method. See our Shipping Policy for details.

As a seller, you can add or update tracking from your Order Management page. Click on the order, then enter or edit the tracking number. If you used a Misprint-generated shipping label, tracking is automatically attached.

Unfortunately, shipping addresses cannot be changed after an order is placed because the shipping label is generated immediately. If you need to update your address, please contact support as soon as possible and we'll do our best to help before the package ships.

Check with household members, neighbors, and your local post office. Sometimes packages are left in unexpected locations. If you still cannot find it after 48 hours, please contact support with your order number. We'll open an investigation with the carrier and work toward a resolution.

Sellers are encouraged to use Misprint-generated labels for reliable tracking integration. If a seller used their own label and the tracking doesn't display correctly on our site, you can try looking up the tracking number directly on the carrier's website (e.g., USPS.com). If there's still an issue, contact support.

If you received the wrong item or a different edition than what was listed, take photos of what you received and contact support within 48 hours. We'll coordinate with the seller for a return and full refund or replacement in line with our Return Policy.

Misprint accepts most major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

Yes! Misprint uses Stripe which uses industry-standard encryption and security protocols to protect your payment information. We never store your complete credit card details on our servers, and all transactions are processed through secure payment gateways.

Your payment is processed immediately when you complete a purchase (Buy Now) or when your offer is accepted by a seller. If you make an offer that isn't immediately matched, your payment method will only be charged if and when a seller accepts your offer or lists at your offer price.

To receive payments as a seller, you need to connect your Stripe account through your Seller Profile page. Once connected, your earnings will be automatically deposited into your bank account according to the payout schedule.

Once your shipment is delivered and confirmed, the funds become eligible for the next payout cycle. Payouts are processed weekly on Monday, so the exact timing depends on when delivery is confirmed relative to the next payout day.

Not necessarily. Payouts are tied to delivery, not shipment. Once tracking confirms the package was delivered, those funds become eligible for the next weekly payout on Monday.

Payouts are currently processed every Monday. Any delivered orders that have been confirmed by that point will be included in that week's payout.

Misprint's commission starts at 7% of the sale price and decreases as you reach higher seller levels. Stripe charges a separate payment processing fee of 3% + 30¢ per transaction. Both fees are deducted from your payout automatically. Visit Seller Levels & Fees for the full breakdown.

If you use a Misprint-generated shipping label, the label cost is deducted from your payout for that order. The deduction is visible in your payout breakdown. If you use your own shipping label, there is no label charge from Misprint.

Go to your Seller Profile page and click the option to connect your Stripe account. You'll be guided through Stripe's onboarding process to verify your identity and link a bank account. Once completed, payouts will be deposited automatically on the weekly schedule.

If something looks off with a payout, contact support with your payout date and any order numbers in question. We'll provide a detailed breakdown of each deduction and investigate any discrepancies.

Funds become available once the shipment is confirmed as delivered. At that point, the earnings appear in your seller balance and are included in the next weekly payout on Monday.

If a refund is issued on an order that hasn't been paid out yet, the refunded amount is simply removed from the upcoming payout. If the payout has already been processed, the refunded amount will be deducted from your next payout or seller balance.

Once your order is delivered, you'll be able to leave a review from the order details page in your Order Management. Reviews help the community and provide feedback to sellers.

If there's an issue with a shipping label (e.g., it won't print, has incorrect info) or the carrier mishandled your package, please contact support with your order number and a description of the problem. We'll work with the carrier to resolve it.

To create an account, click the “Join” button in the top-right corner of the page. Enter your email address and create a password, then follow the verification steps to complete your registration. Once registered, you can start browsing and purchasing cards immediately.

You can update your account information by going to the Account Settings page. Here you can update your personal information, change your password, manage payment methods, and adjust notification preferences.

You can view your order history in your Order Management page. This page shows all your past purchases, active orders, and the status of each order. You can also access tracking information and order details from this page.

Email verification is required to make offers, list cards for sale, and redeem referral codes. This helps protect against fraud and ensures we can contact you about your transactions. Verification links are valid for 48 hours and can be resent from your account page. SSO users (Google, Apple) are automatically verified.

Go to your Account Settings page to edit your display name, username, and other profile details. Changes take effect immediately across the platform.

If you previously set your account to vacation mode, go to your Account Settings and toggle off vacation mode. Your listings will become visible again and you'll be able to receive orders. If your account was deactivated, please contact support for assistance.

Visit your Account Settings page and look for notification preferences. You can control which emails you receive (order updates, marketing, price alerts, etc.) and how you're notified.

To delete or deactivate your account, please contact support. We'll walk you through the process and ensure any open orders or pending payouts are handled first.

Go to your Account Settings page to update your default shipping address and billing details. Note that changes won't apply retroactively to orders that have already been placed.

Download the Misprint app from the App Store or Google Play. Once logged in, you can browse your collection, list cards for sale, manage orders, and track shipments — all from your phone. The app also features our card scanner for quick listings.

Try pulling down to refresh the page or force-quitting and reopening the app. If the issue persists, make sure you're on the latest version of the app. You can also check your orders on the website in the meantime. If the problem continues, contact support.

In the app, tap the “+” button or use the scanner to add cards. You can also search for a card on the website and add it to your collection from the card page. Collections help you track your portfolio value over time.

Collection items use the official card images from our database. If you want to add custom photos (e.g., of the actual slab), you can do so when creating a listing for sale. Listings support multiple photos to show the condition of your specific card.

PSA (Professional Sports Authenticator) is the most popular third-party grading service for trading cards. They evaluate a card's condition and assign it a grade from 1 to 10 (with 10 being Gem Mint). A PSA-graded card is sealed in a tamper-evident slab with a certification number that can be verified online. Higher grades typically command higher prices.