Seller Requirements & Guidelines

Misprint provides a platform for independent sellers to list and sell items to buyers. Misprint does not act as an agent for either buyers or sellers, except for the limited purpose of receiving, holding, and disbursing payments on behalf of sellers.

Payment received by Misprint from a buyer, on your behalf, satisfies the buyer's obligation to make payment to you in the amount received. This applies regardless of whether Misprint actually settles such payment to you. If Misprint does not make a payment to you as described in this agreement, your recourse is against Misprint only, not against the buyer.

Sellers bear all risk of loss or damage for items until valid delivery confirmation is shown. Misprint may refund the buyer and reverse payout to the seller if an item is lost, misdelivered, or damaged in transit without sufficient tracking or insurance coverage.

If you fail to fulfill an order in accordance with the order information and shipping requirements provided, you bear the risk of fraud or loss for such orders. Misprint reserves the right to seek reimbursement from you if we decide to reimburse the buyer, provide a refund because you cannot promptly deliver the goods, discover erroneous or duplicate transactions, or receive a chargeback from a buyer's payment provider.

Sellers must keep buyer information confidential and use it only to fulfill orders placed on Misprint. You may not share, sell, rent, or distribute buyer information to third parties for any purposes unrelated to completing the transaction.

Sharing or using buyer data for marketing, solicitation, or off-platform communication is strictly prohibited. Any buyer information must be stored securely where unauthorized individuals cannot access it.

Misprint reserves the right to suspend or terminate any seller account at its discretion for policy violations, risk concerns, or any reason, with or without notice. We may also limit accounts to a certain number of transactions within a given time period.

Misprint may withhold or offset payouts to cover potential chargebacks, refunds, buyer disputes, or other amounts owed. We reserve the right to manage risks by imposing transaction limits, placing holds on funds, canceling transactions, or refusing service.

Misprint may place transaction-level holds, account-level holds, rolling or minimum reserves, or delayed settlement requirements on your funds where reasonably necessary to manage marketplace, fraud, fulfillment, payment, identity, refund, or chargeback risk. Relevant factors may include your selling history and seller level, sudden changes in transaction volume or value, high-value transactions, buyer complaints, returns, refunds, cancellations or chargebacks, tracking or shipping discrepancies, inaccurate listings, authentication or condition failures, activity on a Related Account, verification concerns, your ability to satisfy Owed Amounts, suspected policy violations, threats or failure to cooperate with an investigation, and any other risk Misprint reasonably identifies.

Misprint may hold pending and future payouts associated with your account and any Related Account while an investigation or a material unresolved risk remains open. Following suspension, termination, or account closure, Misprint may retain an amount reasonably calculated to cover anticipated refunds, claims, disputes, chargebacks, buyer remediation, adjustments, fees, and other Owed Amounts for up to 90 days. Misprint may continue a hold beyond that period only to the extent a particular transaction, claim, investigation, chargeback, carrier claim, legal proceeding, government request, or disposition of an item remains unresolved, and will release any portion of the held funds that is no longer reasonably required. Held funds do not earn interest or other compensation except where required by law.

Misprint treats this period as a maximum, not a schedule. Where a seller is in good standing and no claim, dispute, or investigation is open, held amounts are released as soon as the reason for the hold is resolved.

Effect on pending orders. If Misprint suspends or terminates your account, Misprint may cancel any order that has not yet been delivered, refund the buyer, and treat that order as never having created a payout obligation. Misprint may also cancel any open listing, bid, offer, or ask associated with your account or any Related Account. Cancellation under this paragraph is not a waiver of any Owed Amount.

Misprint maintains a single running balance for your seller account. Owed Amounts are posted to that balance, and payouts are made net of it. Misprint is not required to match a particular refund, fee, cost, or loss against the payout from the same order.

Misprint may deduct or set off Owed Amounts from the payout on the affected order; any other current or future payout; any account balance or promotional balance; the proceeds of any other transaction; any refund, reimbursement, or credit otherwise payable to you; the proceeds of any Seller Item; and any Related Account owned or controlled by the same person or business. Misprint may offset amounts payable on one Related Account against Owed Amounts arising through another, and may determine the order in which credits and offsets are applied.

Accordingly, if you fail to fulfill one or more orders correctly but correctly fulfill others, Misprint may apply the payouts or proceeds from the correctly fulfilled orders against the refunds, buyer credits, shipping costs, fees, and other Owed Amounts arising from the orders you did not fulfill correctly. The fact that one order in a shipment, submission, or batch was fulfilled correctly does not require Misprint to release that order's payout or item while Owed Amounts remain unpaid or while the shipment remains under review.

Your transaction history and account balance in the Misprint app constitute Misprint's accounting to you, and Misprint is not required to provide a separate itemized narrative for individual adjustments. If you believe a specific entry is incorrect, you must identify it to Misprint within thirty (30) days after it appears; after that period Misprint may rely on the balance for platform and recordkeeping purposes. This does not waive any right you have under applicable law that cannot be waived.

When the applicable holds, claims, and investigations relating to your account are resolved, Misprint will provide a final statement showing transaction proceeds, refunds and chargebacks, fees and adjustments, buyer credits, Owed Amounts, offsets and recoveries, proceeds of any Seller Items applied, any remaining amount you owe, and any remaining amount payable to you. Any amount payable to you will be paid using the payout method on file or, if that method is unavailable, by check to the address on file.

Order of recovery. The fulfillment failure fee is an exception to the order below: it is charged directly to the payment method saved on your account at the time the order is refunded, before any payout is considered. For all other Owed Amounts, Misprint will generally recover in the following order: (i) deduction from payouts that have not yet been disbursed; (ii) deduction from your account balance or promotional balance; (iii) charge or debit to your connected payment method under a valid authorization; (iv) offset against amounts payable on any Related Account; and (v) any other lawful means, including referral to a collection agency where permitted by applicable law. Misprint may also net against funds pending settlement any amounts that are due, or that Misprint reasonably determines are likely to become due, including anticipated refunds, claims, chargebacks, and returns.

How the fulfillment failure fee is collected. The fulfillment failure fee in the Seller Fee Schedule is charged to the payment method you have on file, so it does not itself reduce a payout; where it cannot be charged, it remains owed. Refunds, chargebacks, shipping costs, and other Owed Amounts are applied against your seller balance and may reduce a payout to zero.

Fees on refunded orders. Where an order is fully refunded, Misprint will refund its commission on that order. Where an order is partially refunded, Misprint will refund its commission in proportion to the refunded amount. Payment processing fees and shipping fees already incurred are not refundable, except that Misprint may waive them as a courtesy where an occurrence is handled as a warning under the Seller Fee Schedule.

A completed sale, a delivery scan, an order status, or a displayed balance does not create an unconditional right to a payout. You become entitled only to the net amount remaining after the transaction is validly completed, applicable delivery and claim periods have passed, fraud, condition, shipping, payment, and authenticity concerns have been resolved, applicable fees and adjustments have been applied, and Owed Amounts have been satisfied.

Misprint may cancel or reverse an unsettled payout if the related transaction is refunded, disputed, voided, fraudulent, self-dealing, or otherwise invalid. No payout is owed on a transaction that Misprint reasonably determines was not a legitimate arm's-length sale, including a self-dealing or wash transaction, a fabricated transaction, a counterfeit transaction, an empty-package or substituted-item transaction, a transaction supported by manipulated tracking, or a transaction conducted through an account not authorized to sell on Misprint.

Misprint determines, in its sole discretion, whether a return is required in connection with any claim, refund, replacement, or credit, and where the item must be sent, which may be to Misprint, to you, to an authenticator or other service provider, or nowhere.

You have no right to require, request as a condition, or demand the return of any item, and no right to condition a refund, your cooperation, or any other obligation on the return of an item. Misprint's election not to require a return, or not to return an item to you, is final for purposes of your use of Misprint and creates no obligation to return the item or to pay its value.

To the fullest extent permitted by law, Misprint has no obligation to return a Nonconforming Item or a Prohibited Item that comes into the possession of Misprint or of a Misprint warehouse, authenticator, fulfillment provider, contractor, or agent. Misprint may instead retain the item as evidence; permit or direct the buyer to retain it; direct that it be returned to Misprint rather than to you; submit it for grading or authentication; provide it or related evidence to a rights holder, carrier, payment processor, insurer, regulator, or law enforcement authority; destroy or dispose of a counterfeit, illegal, unsafe, or otherwise Prohibited Item; donate or dispose of a low-value Nonconforming Item where return would be impractical or disproportionate; retain it pending satisfaction of Owed Amounts; or otherwise dispose of it in accordance with this Seller Policy and applicable law.

Where Misprint determines that a buyer is not required to return an item, you authorize Misprint, to the fullest extent permitted by law, to direct the buyer to retain, surrender, donate, destroy, or otherwise dispose of it, and you waive any claim against the buyer or Misprint arising solely from compliance with that direction.

In deciding whether a return is required, Misprint may consider suspected fraud or intentional substitution; counterfeiting or authenticity concerns; the need to preserve evidence; threats, harassment, or safety concerns; repeated nonconforming transactions; failure to cooperate with an investigation; the cost of return compared with the value of the item; the risk that the item would be returned to circulation; conflicting ownership claims; unpaid Owed Amounts; and any other circumstance making return impractical, unsafe, inappropriate, or commercially unreasonable.

Optional return of items to you. If Misprint elects to return an item to you, the return is made at your risk and expense. Before returning an item Misprint may require you to pay all return shipping, insurance, handling, authentication, inspection, and storage costs; provide a current verified return address; satisfy all Owed Amounts; provide evidence of lawful ownership; and comply with applicable carrier and safety requirements. Misprint is not responsible for loss, damage, delay, or deterioration occurring during a return shipment except to the extent caused by Misprint's gross negligence or willful misconduct.

Retention and abandonment. Misprint may retain possession of Seller Items while any Owed Amount remains unpaid or while a material investigation remains unresolved. If Misprint intends to retain an item because of an unpaid balance, Misprint will send you written notice stating the amount owed and a period of not less than thirty (30) days in which to satisfy it and to claim the item. If you do not satisfy the amount owed, provide a verified return address, pay the required return costs, or claim the item within that period, Misprint may continue to store the item at your expense or may treat the item as abandoned and sell, donate, or otherwise dispose of it to the extent permitted by applicable law. Where Misprint sells an item under this paragraph, Misprint will apply the net proceeds, after the reasonable costs of storage, preparation, and sale, against your Owed Amounts, and will pay you any remaining surplus.

If you ship an order without tracking or delivery confirmation, or you do not follow the shipping instructions, packaging requirements, or carrier requirements Misprint specifies, you will not prevail in a dispute in which the buyer reports that the item did not arrive, arrived damaged, or did not match the order, and you are not eligible for seller protections with respect to that order. Misprint may resolve such a dispute in the buyer's favor without further investigation.

Tracking that does not correspond to the correct order, or that Misprint reasonably determines has been reused, fabricated, or altered, is not proof of fulfillment and is treated as an indicator of shipment manipulation.

Misprint may investigate any transaction, account, shipment, item, payout, review, or communication relating to potential marketplace risk.

You must respond to Misprint's requests within the deadline stated in the request or, if no deadline is stated, within three (3) business days, and must provide the evidence reasonably requested, which may include purchase and sourcing records, invoices and receipts, photographs and video, grading and authentication records, certification numbers, package photographs and weights, tracking and shipping records, carrier communications, communications with the buyer, and identity or beneficial ownership information.

You must preserve relevant evidence after receiving notice of a claim, dispute, hold, or investigation. You may not alter, destroy, delete, conceal, fabricate, or misrepresent evidence, and you may not interfere with a buyer, witness, carrier, payment provider, grading company, authenticator, investigator, or government authority.

If you do not cooperate on time, Misprint may decide the matter on the available evidence, determine that you are ineligible for seller protections, refund the buyer, cancel or reverse the transaction, continue holding funds and items, impose or increase a reserve, apply the fees and costs described in this Seller Policy, and suspend or terminate your account and any Related Account.

Where Misprint reasonably determines that a seller has engaged in a pattern of nonconforming fulfillment, shipment manipulation, self-dealing, wash trading, account evasion, or fraud, Misprint may make that determination at the account level and apply it to all open, pending, and unsettled transactions on the seller's account and on any Related Account, without separately adjudicating each order.

Misprint will notify you of an account-level determination and identify the evidence it requires in order to reconsider it. You may rebut the determination as to a specific order by providing that evidence within ten (10) days after the notice. If you do not provide it within that period, the account-level determination applies to that order and Misprint may resolve the order on that basis.

An account-level determination does not relieve Misprint of its obligation to provide the final statement described above, and any amount that remains payable to you after all Owed Amounts are satisfied will be paid.

Misprint applies the fulfillment failure fee against a monthly allowance of free warnings that grows with your seller level, described in full in the Seller Fee Schedule. Higher-level sellers get more leniency; at level 1 there is no free warning, so the first non-fulfillment in a month is charged. Recovery of the refund and shipping cost applies to every occurrence, including one handled as a warning. Nothing in this paragraph limits Misprint's discretion to act sooner where circumstances warrant.

Separately from the fee, a non-fulfillment that Misprint cancels and refunds also restricts your selling: at level 1 your selling is paused and you must re-confirm you agree to the fees before listing again, and above level 1 your account is switched to vacation mode. Misprint may also reduce your seller level, apply listing limits, or require a reserve.

Conduct indicating intentional fraud, counterfeiting, shipment manipulation, self-dealing, or account evasion is handled outside the allowance entirely and may result in immediate investigation, holds, and permanent termination regardless of your seller level, the number of prior occurrences, and the value of the order involved.

Sellers must comply with Misprint's Return & Refund Policy in effect at the time of the order. In most cases, sellers are responsible for return shipping costs and may be required to generate prepaid return labels within the requested timeframe.

Misprint may deduct refund amounts from future payouts or withhold funds if a seller fails to provide timely resolution. Refunds and adjustments will be routed through Misprint, and we may offset such payments against amounts to be remitted to the seller or seek reimbursement via any authorized means.

If an issue arises with an order after the seller has already been paid out, we may deduct from future payouts or charge sellers directly to cover refunds, buyer credits, or other adjustments. By selling on Misprint, you authorize us to recover such costs through any available means.

Whether a return is required, and where an item must be sent, is determined by Misprint as described under “Returns, Non-Return, and Disposition of Items” above. Where Misprint requires a buyer to return an item as a condition of a refund and the buyer does not do so, Misprint may deny or reverse the refund. Where Misprint does not require a return, you remain responsible for the resulting Owed Amounts, and the buyer's retention of the item does not reduce or excuse them.

Buyers and sellers are expected to work together on resolving disputes. However, Misprint may, at its discretion, mediate disputes between buyers and sellers. While providing such assistance, Misprint may apply full or partial refunds, request returns, or take other actions to resolve disagreements. Misprint's determination in resolving such disputes is final and binding on both parties.

Misprint may issue a full or partial refund, issue a buyer credit or discount, cancel or reverse a transaction, require a replacement or reshipment, require that an item be returned to Misprint rather than to you, determine that no return is required, preserve an item as evidence, submit an item for authentication or inspection, or take any other reasonable remedial action. Where the action is attributable to your conduct, your nonperformance, a Nonconforming Item, shipment manipulation, fraud, counterfeiting, or another policy violation, you are responsible for the resulting Owed Amounts.

Your sole recourse regarding a return, refund, disposition, payout, hold, or enforcement determination is the appeal process described in the Terms of Service and, if the matter remains unresolved, the dispute resolution provisions of the Terms of Service. Repeated demands, threats, contacting personnel outside designated channels, or attempts to obtain an item or a payment outside those processes will not change a determination and are themselves violations of the Terms of Service.

Sellers are responsible for any income or other taxes resulting from sales on Misprint. Misprint collects and remits sales tax on transactions as required by law, but sellers remain responsible for income tax reporting and payment.

Misprint may provide 1099-K or other tax forms as required by law, but does not provide tax, legal, or accounting advice. Please consult a tax professional with questions regarding your tax obligations.

You agree to make Misprint whole for any losses arising from your abuse of any Misprint buyer or seller protection program, or from any fraud you commit in connection with one, including the reasonable expenses Misprint incurs to recoup those losses.

Misprint may also recover its reasonable and documented expenses of monitoring and enforcing its policies where you have violated them, including expenses arising from attempts to transact outside the Service, to circumvent fees, or to evade an enforcement action. Amounts recoverable under this subsection are Owed Amounts.