How each account state works and what to do about it
If your buying or selling on Misprint has changed unexpectedly, it usually falls into one of four distinct states. Some you control yourself; others are applied by our support team while something is reviewed. This guide explains what each state does, what happens to your listings, bids, orders, and payouts, and how to get things moving again.
The biggest difference is who controls the state: vacation mode is turned on and off by you, while seller pause, account pause, and ban are applied by Misprint support.
| State | Who controls it | Can you buy? | Can you sell? | Can you sign in? |
|---|---|---|---|---|
| Vacation mode | You | Yes | Listings hidden | Yes |
| Seller pause | Support | Yes | No | Yes |
| Account pause | Support | Limited | No | Yes |
| Ban | Support | No | No | No |
Vacation mode is fully in your hands. It temporarily hides your active listings so you stop receiving new orders while you are away or unable to ship. It is the right choice for a planned break, travel, or a short-term supply issue.
Reversible by you: switch vacation mode off whenever you are ready and your listings become visible again. See the seller help guide for where to find the setting.
A seller pause is applied by our support team and blocks selling only. You can still browse, bid, and buy normally. A seller pause is usually tied to resolving a specific seller issue, such as a shipping problem, an item discrepancy, or a question about your listings.
To resolve a seller pause, respond to any outstanding request from support and provide the information they ask for. Our seller policy explains the standards we hold sellers to.
An account pause is broader than a seller pause. It is applied by support and stops transactions across your account while something is reviewed. You can typically still sign in and see your account, but buying and selling activity is limited until the review is complete.
An account pause is meant to be temporary. The fastest way to lift it is to respond promptly to support and supply any requested details.
A ban is the most serious state. It blocks sign-in entirely and cancels open orders and bids. Bans are reserved for serious or repeated violations of our policies.
If you believe a ban was applied in error, you can still ask us to take another look using the appeal steps below.
Pauses are protective, not punitive. They give us a chance to sort out a question about an order, a listing, a payment, or account activity before it affects buyers or sellers. In most cases the pause is tied to a specific item support needs from you, and it is lifted as soon as that is cleared. If you are not sure why your account or selling was paused, the quickest answer comes from contacting support directly. You may also find your question covered in our frequently asked questions.
If an order you sold is cancelled and refunded to the buyer because it was never shipped, we charge a non-shipment fee. It covers the cost of making the buyer whole — they paid, waited, and ended up with nothing — and it applies whether the order was never posted or the tracking never moved.
The fee is 10% of the refunded total, with a $10 minimum and a $250 cap. Every account has a monthly allowance of free warnings that grows with your seller level, and the fee only applies once that allowance is used. At level 1 there is no free warning, so a first non-shipment is charged.
We first take whatever your seller balance covers, so the fee comes out of money we already hold for you rather than being charged to you twice. If your balance covers it in full there is nothing left to settle and nothing is held.
Any remainder is what stays outstanding. Your payouts are held until it is settled, and if you were also paused from selling, settling it and re-confirming you agree to the seller fees is what lifts that pause. Which applies depends on your seller level — an established seller keeps selling and only has payouts held. Your sales stay credited to you throughout — the fee is what is outstanding, not your earnings.
You can clear it yourself at any time from your seller profile, which charges the payment method on file and lifts the hold as soon as it goes through. The full terms are in the seller policy.
If you believe a fee was charged in error — the order did ship and the tracking simply landed late, for example — contact support and we can reverse it.
Whether you are dealing with a seller pause, an account pause, or a ban, the appeal path is the same:
Tip: if you only need to pause selling for a planned break, you do not need to appeal anything. Just use vacation mode, which you can turn on and off yourself.
Our support team can explain your account status and walk you through the next steps.
Contact Support