What every order status means, and what to do next
Every Misprint order moves through a series of statuses from the moment you buy until the seller is paid. This guide explains each status you might see, groups them by the stage they belong to, and tells you exactly what to do next. Whether you are a buyer tracking a package or a seller waiting on a payout, you can jump straight to the status you care about below.
Multi-seller orders: If your purchase includes cards from more than one seller, we split it into a separate seller order per seller. Each one has its own status, tracking, and shipment, so different parts of your order can be at different stages at the same time.
Your payment went through and the order has been sent to the seller. Sellers are required to ship within 2 business days. If no tracking is added by around Day 3, the seller receives a warning; by around Day 5 the order automatically refunds to the buyer. A seller may request a one-time 3-business-day extension.
What you should do: Nothing yet, just wait for the seller to prepare and ship. See our buyer's guide for how the buying flow works.
The seller has confirmed the order but has not yet uploaded a tracking number. This is the window in which the 2-business-day ship deadline applies. If the deadline passes without tracking, our warning and auto-refund timeline kicks in to protect the buyer.
What you should do (seller): Add tracking as soon as you drop the package off. Review the seller's guide and our shipping policy for full requirements.
The seller has uploaded a tracking number and the package is on its way. Misprint currently supports domestic US shipping only, and delivery typically takes 3-5 business days after shipment.
What you should do: Use the tracking link on your order to follow the shipment. No action is needed unless tracking stops updating.
The carrier has scanned the package and it is moving through their network toward your address. Tracking updates as it passes through each facility.
What you should do: Keep an eye on tracking. If it stalls for several days or shows a delivery problem, read what to do about a lost or delayed package.
The carrier has marked the package as delivered to your address. Delivery is also the trigger for the seller's payout to begin processing.
What you should do: Check the package promptly and confirm the cards match your order. If something is wrong or the item never arrived, contact us before the order completes so we can help. If the package shows delivered but you cannot find it, see our lost package guide.
The order is finished: the package was delivered and the transaction has closed out with no outstanding issues. This is the normal end state for a buyer.
What you should do: Nothing, enjoy your cards. If a problem surfaces after completion, reach out through our contact form.
This is the seller-side end state. Seller payouts are processed after delivery, not at shipment. Payouts run on Mondays and the funds typically arrive 1-4 business days later.
What you should do (seller): No action needed. To understand how your payout amount is calculated after fees, use our payout calculator.
The full order amount has been returned to you. Refunds go back to your original payment method, or to store credit in some cases. An order can be refunded because a seller missed the ship deadline, because you and support resolved an issue, or because the order was canceled.
What you should do: Allow a few business days for the refund to appear on your statement. Learn more about timing and eligibility in our refunds guide and return policy.
Only part of the order amount has been refunded rather than the whole thing. This usually happens when one item in a larger order had an issue, or when you and support agreed on a partial adjustment while the rest of the order stands.
What you should do: Check the refund amount against your order details. If it does not match what you expected, our refunds guide explains how partial refunds are calculated.
The order was stopped before it completed. A canceled order that was already paid for is refunded to the buyer, so you may see both a canceled and a refunded status together.
What you should do: Confirm your refund is on its way. If you did not expect the cancellation, check the help center FAQ or reach out to support.
The order is flagged for manual review by our team, usually because a buyer or seller reported a problem such as a missing package, a mismatched item, or a delivery dispute. The order pauses here until support resolves it.
What you should do: Respond to any messages from our team so we can resolve it quickly. If you have not heard back, follow up through our contact form.
Our support team is here to help with any order or status questions.
Contact Support