Fees and cost recovery. Effective August 4, 2026 | Version 2.0
This Seller Fee Schedule is incorporated by reference into the Misprint Terms of Service and the Misprint Seller Policy & Agreement. The version of this schedule in effect at the time the relevant order was placed, or the relevant conduct or violation occurred, is the version that applies to that order or conduct, regardless of any later amendment.
This Schedule does not change Misprint's standard selling fees. Those fees are unaffected by this Schedule and are described in full on Misprint's fees page. They consist of:
The fulfillment failure fee is the only fee Misprint charges for a policy violation. It is the greater of $10 USD or 10% of the refunded amount, capped at $250.
It applies where a seller fails to ship a confirmed order, fails to provide valid tracking within the required window, or fails to respond to Misprint or the buyer within a reasonable time, and the order is cancelled or refunded as a result. Whether a given occurrence is fee'd or handled as a warning depends on your seller level and the allowance described in Section 4.
How the fee is collected. The fee is charged to the payment method you have on file — your verified bank account if that is your default, otherwise your card — at the time the order is refunded. It is not deducted from your payouts. A bank debit settles over several days. If you have no chargeable payment method on file, the fee is recorded against your account as unpaid and remains owed.
The fee is intended as a reasonable estimate of the administrative and buyer-remediation costs these situations create — costs that are difficult to calculate precisely for each order — and is not intended as a penalty.
Misprint does not charge a separate fee for sending an incorrect item or an item in a condition that does not match the listing. Those situations are addressed through cost recovery under Section 3 and through the non-monetary escalation described in Section 4.
Separately from the fulfillment failure fee, Misprint recovers the actual costs it incurs because of a seller's conduct. These amounts are recovered at actual, documented cost, without markup, and are posted to the seller's running Misprint balance in the same way as the fulfillment failure fee. Cost recovery includes:
Buyer goodwill credit is not charged to you. Where a fulfillment failure fee is actually collected, Misprint may give the affected buyer a goodwill store credit as an apology. That credit is funded out of the fee — it is never billed to you on top of the fee, and none is issued where the occurrence was handled as a warning.
Misprint will not recover the same loss more than once, and may waive, reduce, or decline to pursue any amount in any case without giving up its right to recover other amounts.
Each seller account gets an allowance of free warnings, and the size of that allowance depends on your seller level — higher levels get more leniency. The allowance is counted per calendar month (UTC) and resets at the start of each month. Once you have used it, that non-fulfillment and every later one in the same month is charged the fee.
| Seller level | Free warnings per calendar month | What happens |
|---|---|---|
| Level 1 | None | The first non-fulfillment in the month is charged the fee. Selling is paused, and you must re-confirm you agree to the fees before you can list again. |
| Levels 2–3 | 1 per month | The first is a warning with no fee. The second and any further non-fulfillment that month is charged the fee, and your account is switched to vacation mode. |
| Levels 4–5 | 2 per month | The first two are warnings with no fee. The third and any further non-fulfillment that month is charged the fee, and your account is switched to vacation mode. |
If you are a new seller at level 1, you have no free warning and your first non-fulfillment is charged the fee. Cost recovery under Section 3 applies to every occurrence, including one handled as a warning.
A few cases sit outside the allowance. If Misprint cancels an order because our own catalog mapped the wrong card to your listing, there is no fee, no restriction, and the occurrence does not count against your allowance. Where Misprint has reviewed a specific order and decided the fee should apply, it may be charged even if you still had a warning available, and that occurrence still uses up the allowance. For an incorrect item or a condition mismatch, escalation is non-monetary: cost recovery followed by seller level reductions, listing limits, or a pause on selling, rather than a separate fee.
The allowance never applies to indications of intentional fraud, counterfeiting, shipment manipulation, self-dealing or wash trading, or account evasion. Misprint may respond to those with immediate investigation, holds on funds, non-return of the item, voiding of the affected transactions so that no payout is owed on them, and permanent termination — regardless of your level, your history, or the value of the order.
The fulfillment failure fee is charged to the payment method you have on file, as described in Section 2, so it does not reduce a payout. Where no chargeable payment method is on file, or a charge is declined, the fee remains owed and Misprint may recover it by the means described in the Seller Policy. Cost recovery amounts, refunds, chargebacks, and shipping costs work differently: they are applied against the proceeds of the affected order and against your seller balance, and may reduce a payout to zero.
Where an order is fully refunded, Misprint refunds its commission on that order. Where an order is partially refunded, Misprint refunds its commission in proportion to the refunded amount. Payment processing fees and shipping fees already incurred are not refundable, except that Misprint may waive them as a courtesy where an occurrence is handled as a warning under Section 4.
Misprint may decline to charge a fee or to pursue a small amount, at its discretion and as its operational practice changes from time to time. A decision not to pursue one amount does not waive Misprint's right to charge or pursue any other fee or amount.
Misprint may update this Schedule prospectively at any time. The version of this Schedule in effect when the relevant order or violation occurred is the version that applies. Material changes to this Schedule are subject to the notice and acceptance provisions set out in the Misprint Terms of Service.
If you have any questions about this schedule or a charge on your seller balance, contact our support team.
This Seller Fee Schedule (Version 2.0) is effective as of August 4, 2026.