Send the right details the first time so we can solve your issue fast
The single biggest thing that slows down a support reply is a message that is missing key details. When we have to write back and ask for your order number or a screenshot, it adds a full round trip before anyone can actually help. This checklist shows exactly what to gather for each type of issue on our contact form. We reply by email as soon as we can, and complete messages move to the front of the line.
Our contact form asks you to pick a category first. Find yours below and gather everything in the right-hand column before you hit send.
| Issue type | What to include |
|---|---|
| Order issue (not received, refund, or cancellation) | Order number, tracking number, the seller username, and photos if the card arrived damaged, wrong, or missing. |
| Selling & payouts | Your seller order ID, a link to the listing or card, a screenshot of what you see, and any tracking or label details. |
| My account | The email on your account, your username, a clear note of the phone or email issue, and whether you can still sign in. |
| Missing card or listing (catalog) | Card name, set, card number, the Misprint card ID, the PSA cert number if graded, and a screenshot. |
| Card scanner | Your app version, phone model, the card type you scanned, the PSA cert number if graded, and a screenshot or photo. |
| Payments, fees & promos | The order ID, the payout date, your card brand and last 4 digits if relevant, and a screenshot of the error. |
| Something else | A clear description of what happened and any screenshots that show the problem. |
Many issues have a self-serve answer that is faster than waiting on a reply. It is worth a quick check first:
Our contact form supports image attachments, so you can add photos and screenshots directly to your message. Clear, well-lit images of the whole card, the shipping label, or the exact error on your screen tell us far more than a description alone. For damaged or wrong items, include a few angles so we can see the problem plainly.
Never share your full payment card number, your password, or your Social Security number in a plain email or support message. We will never ask for them. When a payment question needs card details, the last 4 digits and the card brand are all we need to look it up.
Use one message per issue rather than combining several unrelated problems, and pick the category that best matches so your message reaches the right person. Write from the account email tied to the order or listing you are asking about, since it helps us confirm ownership quickly and keeps your details secure.
Tip: Copy the exact order number, seller username, or Misprint card ID rather than paraphrasing. Exact identifiers let us find your record on the first try.
Gather the details for your issue type above, then send us a message. We reply by email as soon as we can.
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