Here is what each tracking status means, when you can confirm delivery, and what happens with letters.
If a package is on its way back to the seller you will see Returning to Seller. The seller sees Returning to You.
Got your cards? Open Order History and tap Confirm delivery on the order. The button opens about 3 days after the label was created, or 1 day before the carrier’s estimated delivery date, whichever comes first. For packages we also need to see at least one carrier scan.
Confirming tells us everything arrived, and it lets the seller get paid. If something is wrong, please contact us before you confirm.
Letters do not always get a "delivered" scan from the carrier. So after the expected arrival date plus a short wait, we mark the letter delivered automatically. The wait depends on the seller’s Seller Rewards tier, from 2 days up to 21 days.
We also email you a reminder a few days after the expected date, so you can tell us if it has not arrived. See Letter tracking.
The window has not opened yet, or the carrier has not scanned the package. Check back in a day or two.
Contact us right away. The support checklist lists what to include.
Contact us as soon as you notice. See Lost or missing package.