Sometimes a seller buys a shipping label but the package never goes out. Here is what happens.
If a label was bought and the carrier has not scanned the package after 6 business days, we refund the buyer automatically. If the seller was given a one-time extension, we wait 9 business days.
This does not apply to Letters, because letters often do not get a scan.
Nothing to do. Your refund goes back to your original payment method, and we email you.
Drop the package off or hand it to the carrier right after you buy the label, and keep your drop-off receipt. The refund also starts the no-ship process. See Fulfillment failure fee.
Not until the carrier scans it.
Monday to Friday, excluding federal holidays. See the Shipping policy.
No. Letters follow the automatic delivery timeline in Tracking stages and confirming delivery.