How to protect yourself, your account, and your money
Misprint is built to make buying and selling trading cards safe and straightforward. The single most important rule is simple: keep every part of your transaction on Misprint. When you do, you stay covered by our protections. When a deal moves off the platform, those protections no longer apply. This guide walks through the habits that keep you safe and the warning signs of a scam.
Buyer protection only applies to orders placed and paid for on Misprint. Our secure payments, authentication of graded cards, and dispute support are all tied to on-platform activity. If someone asks you to complete a sale somewhere else, you lose every one of those safeguards.
If a deal happens off Misprint, we cannot verify the card, protect your payment, or help recover your money if something goes wrong.
Whether you are a buying cards or listing cards as a seller, completing the full transaction on Misprint is what keeps you protected.
Your password and any one-time login codes sent to your email or phone are yours alone. Anyone who has them can access your account. Misprint support will never ask you to read back a login code or tell us your password, so treat any such request as a scam, even if the person claims to be helping you.
All payments on Misprint are processed securely through Stripe at checkout. If a seller, buyer, or anyone else pushes you to pay a different way, that is one of the clearest signs of a scam. These off-platform payment methods offer no protection and are almost impossible to reverse.
Treat any of these requests as a major red flag:
A genuine offer never requires you to pay outside of Misprint checkout. If you see one of these requests, stop and report it to our team.
Scammers often reach out through Instagram, Discord, X, or other social platforms, claiming to be Misprint or a Misprint seller. They may offer a card at an unbelievable price, promise a giveaway, or say your account has a problem that needs urgent action. Slow down. Urgency and secrecy are how scams work.
Tip: Official Misprint communication comes through the platform and our verified channels. If a message on social media pressures you to act fast, click a link, or pay somewhere else, assume it is not really us.
A few basic habits go a long way toward keeping your account safe:
Verifying your phone number adds an extra layer of trust to your account. Learn how in our guide to phone verification on Misprint. If your account is ever flagged or limited, our page on account restrictions explains what to expect and how to resolve it.
Knowing what we will never request makes impostors easy to spot. Our team will never ask you for any of the following:
If anyone asks for these, they are not from Misprint. End the conversation and report them.
If you come across a suspicious seller, listing, or message, please let us know. Reporting protects you and the whole community. Reach out through our contact form with as much detail as you can, including usernames, links, and screenshots. Our team reviews every report and takes action on accounts that break our rules.
Trading on Misprint is safe because of the protections built into the platform:
These protections are exactly why keeping your transaction on Misprint matters so much. For more on how buying and selling works, see our buyer's guide and seller's guide.
If something looks off or you are not sure whether a request is legitimate, our support team is here to help.
Contact Support