Need to cancel an order or ask for a refund? Here is how to send the request and what happens next.
If your item has not been delivered, open Order History, choose the order, and tap Request Cancel. It stays available until the item is delivered, even after it ships.
If your item shipped and something is wrong, tap Request Refund on the order. This option shows once the order has tracking, so after shipping you will see both buttons.
Give a clear reason, at least 10 characters and up to 1,000. Mention what is wrong, like a different condition or a missing card.
Each seller gets your request and can approve or deny each item. You will get an update on their decisions. While a request is open, the seller is not paid for that order.
If a seller denies it and you still need help, contact us with your order number. See the support checklist.
Request Cancel stays available until delivery. Once there is tracking you can also use Request Refund.
Yes. Pick the items you want included.
To your original payment method. See Refunds and returns.