Selling online means risk: lost packages, disputes, and the occasional unfair review. Here is how Misprint helps protect honest sellers, and what you can do to protect yourself.
See shipping guidelines and the shipping policy.
On every seller order page you can upload up to five Shipment Photos: the items you are sending and the packaged shipment with the label visible, front and back. These photos are your proof of what you shipped and its condition.
Our support team can see your photos when a buyer says an item was not as described or never arrived, so they can help you effectively. We strongly recommend photographing your packing process, especially for high-value orders.
Misprint handles payment disputes and chargebacks with the payment processor. We respond with the evidence on the order, including tracking and your shipment photos. Shipping as described with valid tracking and photos gives us the strongest case. Under the Seller Policy, chargebacks and payment disputes are among the amounts that can be recovered from your payouts or balance.
If we ask for more evidence, such as package photos or weights, please reply within three business days. See the Seller Policy for the full terms.
We look at buyer behavior, including patterns of repeated refunds and disputes, and we can restrict or ban accounts that abuse Misprint's protections. Device-level bans help keep banned buyers from coming back. If you think a buyer is acting in bad faith, tell support through Contact Us.
If a review breaks our community guidelines, or you believe it is inaccurate or left in bad faith, contact support with the order details and an explanation. We review it against the guidelines and remove it if it qualifies. Reviews are not removed just because they are negative.
Under our Seller Policy, sellers carry the risk of loss until delivery is confirmed, so a refund for a lost or undelivered order normally comes out of the related payout. Tracking, photos, and insurance on higher-value orders are the best ways to protect yourself.
With tracked letters, you may not see shipment progress on your end. You will be paid out according to the shipment information available to us and your account standing. See how letter tracking works.
In some cases, such as a lost tracked letter from a seller in good standing with prior successfully fulfilled sales, Misprint may cover the cost rather than you. These decisions are made case by case, are at Misprint's discretion, and are not guaranteed.
Consistent sales, a high success rate, and strong ratings earn lower fees, earlier payouts, and more through Seller Rewards. A clean track record is also what we look at when we decide whether to cover a lost letter.
Under the Seller Policy, sellers carry the risk of loss until delivery is confirmed, so a refund normally comes out of the related payout. In some cases, such as a lost tracked letter from a seller in good standing with prior successfully fulfilled sales, Misprint may cover the cost. These decisions are made case by case, are at Misprint’s discretion, and are not guaranteed. For packages, use the USPS coverage included on Ground Advantage labels and add insurance for higher-value orders.
Misprint handles payment disputes and chargebacks, and we respond with the evidence on the order, including tracking and your shipment photos. Shipping as described with valid tracking and photos gives us the strongest case. Under the Seller Policy, chargebacks and payment disputes are among the amounts that can be recovered from your payouts or balance, so see the Seller Policy for the full terms.
Insurance is recommended for high-value cards. Shipments on a Misprint Ground Advantage label include USPS coverage of up to $100, and you can add optional insurance when you buy a label. Letters carry no carrier coverage, so for anything you cannot afford to lose, use a package with insurance.
No. Every shipment needs valid tracking. An order without valid tracking is not eligible for seller protections, and you would be unlikely to prevail in a dispute if a buyer says it never arrived.
Contact support with the order details and an explanation. Reviews are removed when they break our community guidelines or are clearly inaccurate or left in bad faith. A review is not removed just because it is negative.
No. When a buyer submits an official cancellation request and the order is cancelled before delivery, it is left out of your Successful Item Rate. The buyer needs to submit an official request through Misprint, because a message sent only to you does not count.
If the carrier confirms the package was returned to you, you can cancel the order without the no-ship fee, and it does not count against your Successful Item Rate.